Privacy Notice

MADRASAH MATTERS LIMITED customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details
Telephone
07407390231
Email
info@madrasahmatters.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account information
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers
and direct debits)
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Addresses
• Marketing preferences
• Purchase or viewing history
• Website and app user journey information

We collect or use the following information for research or archiving purposes:
• Names and contact details
• Addresses
• Purchase or viewing history
• Website and app user journey information
• Personal information used for the purpose of research

We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Financial transaction information

• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Addresses
• Marketing preferences
• Purchase or viewing history
• Website and app user journey information

We collect or use the following information for research or archiving purposes:
• Names and contact details
• Addresses
• Purchase or viewing history
• Website and app user journey information
• Personal information used for the purpose of research

We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful

bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

• Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data
  protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such
  as details about where we get personal information from and who we share personal information with. There are some exemptions
  which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or
  incomplete. You can read more about this right here.
• Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about
  this right here.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another
  organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any
  time. You can read more about this right here. If you make a request, we must respond to you without undue delay and
  in any event within one month. To make a data protection rights request, please contact us using the
  contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data
  Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply,
  except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without
  causing an undue risk of harm to anyone. All of your data protectionrights may apply, except the right to portability. Our legitimate
  interests are:
• Collecting or using people’s information will benifit them as they will be provided better service and good offers using this.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees a

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply,
  except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without
  causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate
  interests are:
• Collecting or using people’s information will benifit the person or organisation as they will be provided relevant information
  like: offeres, promotion etc. and their matters will be handled accordingly if any issue occurs.
  
  

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply,
  except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without
  causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate
  interests are:
• Collecting or using people’s information will benifit the person or organisation as they will be provided relevant information
  like: offeres, promotion etc.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply,
  except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without
  causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate
  interests are:
• Collecting or using people’s information will be helpful in order
  to provide better service in future.

Our lawful bases for collecting or using personal information for legal
requirements are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply,
  except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may
  apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without
  causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate
  interests are:
• Collecting or using people’s information will be helpful in order to comply with leagal requirements if we are asked and have
  to provide this to legal authority.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply,
  except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may
  apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without
  causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate
  interests are:
• Collecting or using people’s information will be helpful to solveany issues related to the queries, complaints etc.

Where we get personal information from

• Directly from you
• Schools, colleges, universities or other education organisations

How long we keep information

[Insert information about how long you store personal information here.]

[You said you didn’t have a retention schedule, or you weren’t sure. Once you’ve downloaded or copy and pasted this privacy notice, you can fill the information in
above. You must not publish the privacy notice without it. For more information, see our guidance on how long you should store information.

Who we share information with

Others we share personal information with

• Relevant regulatory authorities
• Organisations we’re legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy
notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated

7 September 2024